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Frequently Asked Questions
Everything you need to know before arriving in Oaxaca.
Our staff will be waiting for you right after the customs and baggage claim area, holding a sign with your name and the Zapotecos Airports logo.
No worries. We monitor all flights in real time. If your flight is delayed, we’ll automatically adjust your pickup time at no additional cost.
No. To book through our platform, payment must be made with a credit or debit card. However, you may also book by phone and pay in cash.
We’ll take you directly to your destination, whether it’s a hotel, Airbnb, hostel, or private address within the city. We’ll only need the exact address at the time of booking.
We recommend booking at least 24 hours in advance to guarantee vehicle availability. However, if you need a last-minute transfer, please contact us by phone and we’ll do our best to assist you.